Shipping: If you place your order 10am (GMT) Monday – Friday we will aim to process and despatch your order that very same day, goods ordered after 10am (GMT) will be dispatched on the next working day. Please be aware that we do not dispatch any orders at the weekend.

UK Delivery: Deliveries within the UK are dispatched using Royal Mail. Larger items weighing over 2kg are sent by courier. Estimated delivery time is 3-5 working days.  Items dispatched for the Highlands & Islands may take 10 – 14 days.  Occasionally, goods may be delivered in several consignments.  If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract and we will refund any money paid by you.

Failed Deliveries: Our courier company will attempt to delivery your parcel once, between the hours of 9am to 6pm, Monday-Friday. The courier will leave a card with your local Post Office details, for you to go and collect your parcel within 5 working days. If you do not collect your parcel within 5 working days it will be sent back to APPI Products Limited and you will have to re-pay the postage and packaging. To prevent this happening we advise you to use a delivery address where there will be someone in during the hours of 9am-6pm Monday-Friday. If you do not receive your parcel or a notification of failed delivery from the Post Office within 4 working days of purchasing the product please contact the Head Office team on 0345 370 2774. We reserve the right to recharge for delivery at cost or in the event you wish to have a refund, to refund you less the actual amount paid by us for carriage (note for all but small items this is likely to be more than we charged you for carriage on your invoice).

EU Delivery: Small parcels up to 2kg will be delivered by ‘signed for' small parcel service by Royal Mail. Larger parcels will be delivered by signed for courier service. Parcels may take between 3-14 working days to be delivered.  EU delivery charges are automatically calculated.  If shipping is not automatically calculated for your country please contact the Head Office team on 0345 370 2774 to discuss delivery charges. Delivery charges are non-refundable once your order has been dispatched.

Non EU Countries: Please contact APPI's head office team who will be happy to discuss delivery charges with you. International deliveries outside the EU may be subject to customs clearance. APPI Products Ltd cannot be held responsible for any delays caused by customs or other government authorities.

Damaged or Defective Goods: We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us within 5 days if there are any problems. We will at our option replace the goods or refund monies paid by you.

Payment Options:The APPI Group of Companies accepts Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro and Solo cards and uses a secure payment system. Cheques can be mailed to us made payable to APPI Education Limited or APPI Products Limited as appropriate to your purchase – please print out your order and send with payment. Please allow seven working days for cheque clearance. If you wish to pay by BACs or would like to discuss payment options please contact the Head Office team directly on 0345 370 2774.

Order Confirmations: Upon submitting an order using our automated shopping basket system you will receive an E-Mail order confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately on 0345 370 2774. In the unlikely event of us being unable to fulfil your order or part of the order, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible If payment has been made on an order that we are unable to fulfil we will notify you immediately and send the item as soon as we have it in stock.

Out of Stock: If an item is out of stock, payment can still be made for the item. If you have made other purchases and those items are in stock we will send the items to you straight away and the item out of stock will be sent separately at no extra charge once in stock.

VAT & Duty: The prices include VAT, where applicable, at a rate of 20%. APPI Products Limited and APPI Education Limited are registered for VAT purposes, with the respective Reg numbers of: 988 9287 24 and 127 0787 09.